SHIPPING POLICY

When you place your order, we will send an order confirmation. This confirms that we have received your order. If you have not received an order confirmation: 1. Please check your spam folder in case the confirmation went there 2. Please check that you have completed the payment process. Next, you will receive an automated confirmation e-mail from us when your order has been shipped. If you are in US you will receive tracking information.  For international orders, US Postal Services only track to the border and inform us when the product has been delivered.

DELIVERY TIME

Domestic (US) orders are fulfilled through USPS First Class with tracking. Estimated delivery time is 3-7 business days. For orders of 6+ items we ship USPS Priority with tracking, with 2-5 business days estimated delivery.  International orders are fulfilled through USPS First Class with estimated 2-4 weeks delivery. Please note that shipment time is not guaranteed by Baidem Skincare or USPS. We are not responsible for any delays that do not result from our error. Baiden Skincare is not responsible for an order once USPS has marked it as “Delivered”. To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving US and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left US.

INTERNATIONAL SHIPPING

While we post our items in plain envelopes, the orders that are designated for international shipping outside of US may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. Baiden Skincare is not responsible for return of shipments or reimbursement of lost packages or damaged products.

CANCELLATIONS

You may email baidenmitten@ancientexfoliation.com within 5 hours of placing your order during business hours to request a cancellation. Once we have shipped your order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation. We do not cover shipping costs for return products. Please note returns and exchanges may require up to 5 working days to process.

PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time range.